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Fall into Work Orders

Believe it or not, fall is just around the corner – and the Fall 2017 version of Ascend is coming with it! Coming next month, Fall 2017 brings a whole lot of improvements to Work Orders. Plus, we’ve got a final reminder to turn in your Summer Sales information for a rebate from Trek.

Set the schedule: Fall 2017 brings an updated Work Orders Due screen with Technician Settings. Technician Settings let you create staff schedules and accurately assign tickets based on your technicians’ availability.


Set up the weekly, biweekly, or monthly schedule, and then copy information as needed to fill in your calendar in advance. You can even choose to copy partial information – making it easy to enter all holiday and irregular store hours well in advance, without having to worry about entering individual values for the whole week.

Check out the video or read the help documentation to learn more!

Assign the tickets: If you use the Technician Settings to create a schedule, then you can use the Availability Tool to assign tickets to your staff! Select View Availability in a Work Order Detail or the Availability icon on the Work Orders Due screen to open the feature.

Then look for the green boxes that indicate a technician has enough time available on a given day for the ticket.


Visit Ascend University to check out the video, or our help site for the article!

You decide: Ascend won’t automatically make use you Technician Settings and the Availability Tool. You can set how Work Orders are assigned under Options > Sales and Returns > Work Orders > Scheduling. You can keep it By Number (the current format) or update it to By Time (the new format) to give the updated work order scheduling a try.

Finish Summer right: The Trek Summer Sale has come to an end – and this is the last week to send in your results for some sweet rebates! If you haven’t yet, make sure to download and run the Trek Summer Sale 2017 Bikes Sold query. Then export the results and email them to Trek customer service at trek-salesservices@trekbikes.com by Friday (August 18th)!

Speaking of updates: Have you ever considered updating your hardware to have its own IP address – letting you avoid the hassle of connecting your printers through a computer… and then reconnecting after Windows updates?

We’re now offering label AND receipt printers with direct Ethernet connections to your network. And for the month of August, take 15% off the Zebra ZD410 label printer and/or Epson TM-T88VI receipt printer. Place your order today and take back control!


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