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Fire up the grill

It’s a busy week here at Ascend as we all prepare for the long weekend. There’s meetings to have, grills to set up, and brats to cook here in Wisconsin. Memorial Day is just around the corner! Make a note of upcoming support hours, check out our newest videos on Ascend U, and (if you’re a TCRM customer) get ready for their Memorial Day promotion!

Limited support: The Ascend support line will be closed from 8:45AM – 10:00AM CST on Friday, May 25th for an all company meeting. Please feel free to shoot us an email at help@ascendrms.com during that time and we’ll get back to you ASAP. Otherwise, try checking out our Knowledge Base for tips, tricks, and directions! 

Memorial Day: The Ascend support line will also be closed next Monday, May 28th for Memorial Day in the US. Emergency support will be available 8:00AM-5:00PM CST to help with any issues that prevent you from processing sales.

If you have a non-emergency problem during that time, please submit a support ticket or give us a call back on Tuesday morning!

TCRM Memorial Day sale: If your shop participates in Trek Connect Retail Marketing, you can drive customers to your store this Memorial Day weekend with their Memorial Day sale! Utilize the included TCRM email campaign to get your customers excited and configure a Promotion in Ascend to automatically apply the promotional pricing to customers’ purchases! Get the details here.

Check your TCRM coupons: Trek Connect Retail Marketing‘s spring catalog has been sent out to customers, so if you are partnered with TCRM, make sure you have those coupons live in your Ascend system.

If you downloaded your coupons early, you may need to manually update a few. These coupons were accidentally posted with a Description that says 2017 instead of 2018:

Special guests: You may remember us mentioning the Ascend Global Summit a couple weeks ago, when many team members from international and remote offices were in town. While they were here, our guests graciously agreed to help with some Ascend U videos! Meet Chris and Phil on Ascend University today:

Stay tuned for more guest videos in the coming weeks!


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