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Happy Fourth of July

The Fourth of July holiday is coming up fast here in the US! That also means we have some holiday support hours coming up. Stay on top of summer by adding our limited support hours to your calendar and signing up to update to the May 2020 version of Ascend today.

Limited support: The Ascend office will be closed on Friday, July 3rd for the Fourth of July holiday. Emergency support will be available on Friday, July 3rd from 8:00am to 5:00pm CST. Emergency support will also be available this Saturday (July 4th) and Sunday (July 5th) like normal.

Know your emergencies: Emergency support is available to assist with anything that’s stopping you from processing sales. Please note that issues with reporting and any other non-urgent matters like query requests are not considered emergencies. When you call our regular support number during emergency hours, you will hear a message that our support line is closed. Just press 1 to leave a message for our emergency support technician. Make sure to include:

After you leave a message, the on-call tech will be paged and call you back ASAP.

Wondering what to do about your non-emergency issues? We have many self-help resources available to you that might have the answer. Or you can submit a ticket with our support team and we’ll get back to you by the next business day. Otherwise, you can choose to wait until the next business day to speak with our support team directly.

Update to May 2020: The May 2020 version of Ascend includes some key features for the post-pandemic world – We’re talking more reliable Ecommerce imports and exports, contactless payments for Chase-integrated retailers, new options in the Customer and Product Query tools, and some small changes to Work Orders that should relieve some big headaches for you in the service center. 

We’ve been hard at work to bring these useful features to you as soon as possible. Our goal is to help you and your team as we navigate our new world together. For those interested in accessing these new features sooner than later, the May 2020 version of Ascend is available… when you want it! With just a bit of help from us. Simply use this link to opt in for the update.


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