Help is Here
The Summer 2015 version of Ascend was released to all retailers last week. It brought bug fixes, system enhancements, and a few new features including Case Quantities and Scheduled Backups. If you haven’t made the jump, download the update right from the Ascend Desktop and start taking advantage of all the updates today. But we know change can be scary. That’s why we’ve prepared a wide range of resources to help you make the most out of your system.
While we certainly encourage you to contact our Support Team by phone or email if you ever run into trouble using your system, we’ve made it easy to locate the answers you need without having to pick up the phone or type a single message.
Online Help: Here you can find topics covering the Ascend app, Ascend Online Reports, and Ascend Analytics. Popular topics, recommended system maintenance, and step-by-step instructions for system functions are just a click away. Easily:
- Use the Search bar to find relevant articles
- Identify similar or connected topics using article links
- Share your findings with the team by sending any Help Page URL address directly to them
- Bookmark often used topics for quick reference using your preferred web browser
Release Notes: These are especially important for major updates or “hot fixes” (minor updates released to fix potential issue causing bugs) because they give you information about what’s changed since the last update all in a single place. You can even use the search bar to find relevant notes in current or previous release versions. Use the links below to access the release notes for our last few updates:
One to One: If all else fails or if you just want to have someone on the phone while you work through any issues with your system, give us a call. Our Support Team is standing by Monday through Friday 8am-6pm CST to assist you. Whether you’re interested in clarification or need someone to guide you through a process for the first time, we’ve got your back. Dial 877 875 8663 or shoot an email to email@example.com. And don’t forget to update!Tags: Analytics, AOR, help, Notes, Online, Release