Seasons are a-changin’
Fall is fast approaching, and here in Wisconsin, the weather’s starting to show it. Labor Day, back-to-school, new product models, and the Fall 2017 version of Ascend are all right around the corner! Read on to make sure you’re prepared for the new season.
Labor Day support: The Ascend support line will be closed Monday September 4 in observance of Labor Day in the US. But we’ll still have you covered!
For how-tos and DIY troubleshooting, check out our online help resources – available 24/7/365, with no login necessary.
Emergency support for issues preventing sales processing will be available from 8AM – 5PM CST. Just call the regular support number – you’ll hear a message that we’re closed, but just keep listening until you’re prompted to press 1 to leave a message for emergency support. In your message, be sure to include:
- Your name (and someone else we can talk to about the issue in case you’re with a customer)
- Your store’s name
- The best phone number to call back
- A brief summary of the issue you’re experiencing
Trek Connect Retail Marketing: The new TCRM program year starts September 1. The Coupon Wizard (introduced in the Summer 2017 version of Ascend) makes it easy to download the new coupons. For full instructions on setting up your store to participate in Trek Connect Retail Marketing, check out our knowledge base article.
Get to know Work Orders: Fall 2017 significantly changes your processes for Work Orders, but our help resources make it easy to learn all about the changes. We’ve got several more videos coming, but these are ready for you today:
- Learn how to process a repair from start to finish in our Work Order Walkthrough Ascend University module or knowledge base article.
- Learn how to manage your workload in our Use the Work Orders Due Screen Ascend University module or knowledge base article.
- Learn how to manage your store’s Spaces list in our Spaces Ascend University module or knowledge base article.
Live webinar walkthrough: Want to get a live peek at the new features coming in Fall 2017? Our very own Luke Natvig will be leading your tour and giving you the chance to ask questions and give us your feedback on these improvements. Sign yourself up for the webinar walkthrough.
August deals & specials: Last call to pick up 15% off on all Ethernet (network) printers. Avoid the hassle of Windows® updates resetting your network settings and hardwire all shared printers.
Sale good through the end of August only, so order yours today!
Tags: ascend support, Coupon, coupon wizard, Coupons, Emergency, emergency support, fall 2017, holiday, holiday hours, Labor Day, limited support, Marketing, Retail, Support, TCRM, Trek, Trek Bicycle, Trek Bicycle Corporation, Trek Connect, Trek Connect Retail Marketing, Work Orders