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September 6, 2017 Ascend Support, Sales, Version Updates, Videos Erin

The Fall 2017 version of Ascend is coming next week on Tuesday, September 12th. For this week, write a reminder for a brief Ascend Support phone closure to allow for team training. And if you’re attending Interbike later this month, swing by and say “hi”!

Limited phones this Friday: This Friday, September 8th, the Ascend Support line will be closed briefly 9:00AM-10:15AM CST for a staff meeting. Check out our help resources to see if the answer is already prepared for you!

Otherwise, please feel free to leave us a voicemail or email us at help@ascendrms.com, and we’ll get back to you ASAP when the phone line becomes active again.

Prepare for fall: The Fall 2017 version of Ascend will be available next Tuesday, September 12th. Make sure to schedule some time (outside of store hours) to update your workstations and start taking advantage of the improved work order scheduling, automated BCC email delivery, updated serialization, and more.

And remember to run the firmware update if you use Ingenico iSC250 payment terminals during checkout. Firmware updates can take up 10 minutes to complete, so please be patient and do not turn off the terminal during the update process.

Want to get a sneak peek of the upcoming changes? Click here to learn more about the Fall release. Then swing over to Ascend University to complete the new modules!

It’s your second chance: Miss the Fall 2017 release webinar with Product Manager, Luke Natvig? Never fear – you have one more opportunity to get the tour of everything Fall, and ask Luke your questions.

The second webinar is Thursday, September 14th at 10-11AM CST. Sign up now.

See you in Vegas: We’ll be at Interbike in Las Vegas, NV on September 20th-22nd! Stop by to see us in booth 9266 to chat and pick up a few goodies. Regular support hours will not be affected, but it may be difficult to get a hold of our Sales Team.

September sales: For the month of September, all peripherals are 10% off and all PC’s are 5% off. So make sure to swing by the sales page and restock your store!


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