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Happy Holidays

The holidays are almost here! We know you’re excited for a break, but there’s still some work to do before the celebrations start. Update your notes (and then check them twice) to make sure your whole team knows the upcoming limited support hours and changes to UserVoice. Limited support: The Ascend support line will be Read More

The holidays come early with November 2020

2020 is drawing to a close (and maybe that’s a good thing?) – but we have one last bundle of Ascend goodies coming before the end of the year! The November 2020 update will be available to most retailers in the US and Canada starting November 11, 2020. Keep reading to learn about the highlights, Read More

1, 2, let Ascend count for you

Do you feel like the seasons are flying by? Then your Ascend updates might be too! And we understand how that can lead to some features getting lost in the shuffle. So, this week we’re looking over a useful feature you might be overlooking. Meet your new cash calculator: The Cash Drawer Counter is a great tool for anyone cashing Read More

Data is King

Whenever we talk about the integrity of your database information, we’re regularly referring to inventory data. But, your Ascend system is capable of maintaining tabs on much more than the number of skis you have in stock or how many shoes you may have sold. All you have to do is make sure you’re capturing Read More

Fuel Your Marketing Program

Customer data is the lifeblood of your marketing program.  To drive customers back into your stores,  you need to be able to contact them.  To target them with specific messages, you need to know what they purchased.  In Version 2.9, we’re introducing a new Customer Panel to help collect more data and fuel your marketing program. Easy to Add Customers: We Read More

The Fine Print You'll Actually Want to Read

With every new release we, like most software companies, tout the big new features.  But buried down in the fine print of the release notes are many small changes worthy of your attention.  We understand if we only focus on big projects, small but necessary improvements get neglected.  So with every release we’re devoting a portion of our time to small Read More

Top 5 #TrekWorld Topics

We had a fantastic time at #TrekWorld visiting with our great customers.  Here were the Top 5 conversation topics: Financial Discipline:  The seminar of the week was John Burke’s “7 Keystone Habits for Successful Dealers”.  Keystone habit #1 was “Financial Discipline”:  You should have a 2014 budget by the end of this year.  You should be Read More

4 Ways to Collect More Customer Email Addresses

By our estimates bike retailers have email addresses, on average,  for about 20% of their customers.  Many have more than that.  Some retailers have over 90%.  Here are 4 simple things they do to collect more addresses. Ask:  As my mom always told me, you don’t get something unless you ask for it.  Ask your Read More

Version 2.4 – Early Release Update

Today we previewed and released Ascend Version 2.4 to our Early Release Team of dealers.  We will make it available to all dealers next month on June 11th. Here are some highlights of what we previewed for them today: When you choose to unreconcile a category, Ascend now asks if you want to unreconcile its child categories. On Read More

Ascend Version 2.3 Preview – Part 3

Ascend Version 2.3 Preview Continued: We’re in the final two weeks of programming for the next major release of Ascend. It will be available to our “early release” dealers in mid-February and available to everyone in mid-March. Two weeks ago we presented Part 1 of our preview and last week Part 2.  Let’s continue today Read More