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Improved ecommerce uploads

Ascend now delivers more frequent ecommerce uploads from your in-store point-of-sale to your SmartEtailing website. The best part? It starts today and happens automatically! Online retail worldwide saw sustained Black Friday-level web traffic for nearly two months earlier this year. And while we believe the peak of these sales might have passed, we’ve worked with Read More

Make a splash

If you’re like many retailers in much of North America, the traffic in your store is probably starting to drop off fairly significantly. If you’re in the northern portion of the continent, you might be able to switch over to your winter sports season – or if you’re in the southwest, you might just be Read More

Make a splash

If you’re like many retailers in much of North America, the traffic in your store is probably starting to drop off fairly significantly. If you’re in the northern portion of the continent, you might be able to switch over to your winter sports season – or if you’re in the southwest, you might just be Read More

Get your money’s worth

Winter may not want to let go just yet, but the signs of spring are marching forward! Spring fling: The Spring 2018 version of Ascend was released on March 20. And after just three weeks, over 76% of our global users have already updated! If you haven’t joined them yet, mark your calendar and set Read More

Break out the popcorn

On a cold winter day, it’s tempting to just switch on the TV and zone out until spring. But that’s not usually a realistic option! This week, we’re here to help bring a little of that low-key feeling to your workday with three new videos on Ascend University. So grab a snack, sit back, and Read More

New season, new merch

Fall is quickly approaching! And so is some updated merchandise. Keep the customers smiling by importing updated vendor files into your database, then learn more about the Fall 2017 version of Ascend dropping on September 12th. Plus, we’ve got an update impacting REI and other store branded MasterCards. Read on to learn more. Bring on Read More

UPDATED: ‘Tis the Season

UPDATE: 12/14/16 12:00PM CST  Trek has issued a voluntary recall of select Bontrager lights, including some Flare RT and Ion 700 RT models. We’ve prepared queries to help you quickly locate lights which may be affected (both in your inventory and sold to customers) and steps to best manage inspections for your claims. Learn more Read More

1, 2, let Ascend count for you

Do you feel like the seasons are flying by? Then your Ascend updates might be too! And we understand how that can lead to some features getting lost in the shuffle. So, this week we’re looking over a useful feature you might be overlooking. Meet your new cash calculator: The Cash Drawer Counter is a great tool for anyone cashing Read More

Last Call for Grillin’

Fall is just around the corner and in the US, Labor Day is the unofficial kickoff! Ensure you’re ready for the autumn rush and prepare your shop for smooth transition to the next selling season with accurate inventories. Limited Support Available: The Ascend Support Line will be closed on Monday September 5th for the holiday, Read More

Say ‘Hello’ to Summer

Hooray! Summer 2016 launches today! Here’s what you need to know to get updated to the newest version – along with information on our upcoming holiday hours and brand-new help site. Not to mention one last chance to check out our June hardware sale. Summer 2016 Release: Summer 2016 became available today (June 28th, 2016). If Read More

Where’s my update to Summer 2016?

The Summer 2016 version of Ascend will be ready for release on June 28th. Learn how to get your hands on it, check out some of the ways it can help make your life simpler, and if you were waiting for the right time to snatch up some new hardware, don’t delay: our June specials Read More

“Somebody, help!”

Best System. Best Support. It’s the motto we live by, and we take it very seriously. But what does “Best Support” really mean? We’re billing our first installment of yearly support fees this week, so it’s a great time to brush up on all the resources you have at your fingertips. Personal Technical Support. No Read More

No Wallet? No Problem.

Smartphones have brought us the power to control our homes, order a car, and now have the ability to replace your credit cards. With the Spring 2016 version of Ascend and an Ingenico terminal, you can now join the fun. Plus, some information on submitting your 2016 Trek Fest reports. Read on to learn more! Read More

Updates and Integration

There are a lot of cool things to look forward to in the Spring 2016 version of Ascend, including electronic signature capture and Chip & PIN processing with the Ingenico payment terminals. Here are a couple more things to convince you to spring forward with Ascend’s Spring 2016 version. Introducing Integrated Gift Cards: In the Spring Read More

Stay Positive

March is starting off with a snow storm here in Wisconsin, but that won’t stop us from bringing you lots of Ascend goodies. The Spring 2016 version of Ascend will be available to retailers on March 29th, so let’s take a look at a few of the features that will come with it. Stay positive: If you use In-Store Credit Read More

Sales, Sales, Sales!

Here in Wisconsin, the weather’s warming up and we’ve lost most of our snow cover. That can only mean one thing – Spring! No doubt your customers have cabin fever just as much as we do, so get ready to start selling. Trek Fest 2016: Have you heard? Trek has expanded Trek Fest 2016 to Read More

Trek Card Goes Mobile

The Trek Card mobile app is here! Next time you’re ringing up a sale, be prepared for customers to pull out their phones instead of their wallets. We’ve also recently sent you an email invite to take a quick survey, so don’t forget to check your inbox. There’s an app for that: Trek has recently Read More

We’re Getting Closer…

The new year brings a new way to prepare for EMV (chip & PIN) processing, an opportunity for us to improve, hardware specials, and a few reminders. Read on to learn more. Payment Processing Update: We’re aware that some retailers have been running into issues getting end-to-end encryption enabled on their Chase Paymentech™ account in preparation for the Read More

Q-pons!

Summer is on it’s way out the door and Fall is tumbling in. So, in the next few weeks we’ll be bringing you some bite-size highlights from the Fall 2015 version of Ascend. This week we’re exploring our new coupon functionality. Read on to learn more. All in the Family: In the days of yesteryear it used Read More

Data is King

Whenever we talk about the integrity of your database information, we’re regularly referring to inventory data. But, your Ascend system is capable of maintaining tabs on much more than the number of skis you have in stock or how many shoes you may have sold. All you have to do is make sure you’re capturing Read More

Cash or Credit?

Summer 2015 is creeping closer and your swimsuits aren’t the only things that’ll need updating come June. You can look forward to a wide range of updates and improvements with the next version of Ascend set to drop on June 9th and if you’re already on the latest version (Spring 2015), updating your workstations should Read More

Don't Be a Fool

April 1st, 2015 introduced Fabian Cancellara’s new fragrance for champions and brought a confusing homepage to millions of visitors, but that doesn’t mean you have to leave your customers confused about where they’ve done their shopping. If you have an updated receipt printer, like the Epson TM-T88IV or V, then you already own the hardware necessary to give your receipts an Read More

It's Spring Somewhere

Our sidewalks are freshly powdered with snow in Waterloo, but that shouldn’t keep you from enjoying the bright, blossoming updates we’ve packed into the Spring 2015 version of Ascend. And what else could go better with your new software than some updated hardware? We can provide your business with everything it needs to get off Read More

Accuracy Matters

An accurate inventory is at the core of any successful retailer. Not only does it help minimize your costs by allowing you to make smart purchasing decisions, but it provides useful data that enables you to shape, refine, and grow your business. With the right equipment, proper procedures, and regular attention you can make sure Read More

Don't Get Caught by Surprise

New Years Eve will be here sooner than you think! Start the new year off right by preparing today. Backup: Nightly Ascend Backups are always recommended, but you should also make sure to save your year-end backup in a safe place. Backup your database to an external drive, then store it separate from the server or Read More

Upgrade to Version 2.12 Today!

Version 2.12 is here and we’re ready to share all of its newest feature with retailers far and wide. If you haven’t updated your system, make sure to do so as soon as possible to start taking advantage of all of the improvements we’ve made. Not sure what’s included? Read on for a short list Read More

Say "Goodbye" to XP and "Hello!" to Your New Windows PC

As of April 8, 2014 Microsoft stopped providing support for its Windows XP operating system. Windows XP is 12 years old and that’s pretty old for an operating system. Microsoft does support its older operating systems, but it’s already more than 2 years past the standard ten years of support they normally provide. While it’s Read More

Ascend Version 2.3 Preview – Part 4

This is the fourth and final part of our Ascend Version 2.3 preview.  If you missed any previous parts, click these links to view Part 1, Part 2 or Part 3. Version 2.3 will be available for our early release group next week on Monday night, February 20th.  Contact us if you’d like to be Read More

Introducing Ascend Online Reports (again)

Back in September we introduced Ascend Online Reports; a realtime reporting system you can access from anywhere with a web browser. Based on the number of dealers we’ve talked to recently that didn’t know about them, we figured it would be a good time to tell you about them again. Get connected: It’s easy to Read More

Ascend's Day of Autonomy #1

Last April Steve Novoselac, our Development Team Manager, introduced us to the “Day of Autonomy”. It was a takeaway from an RSA Animate short he watched entitled “Drive:  The surprising truth about what motivates us”. Click here to read his blog post and watch the video. The idea is simple:  Give our development team one day to program anything Read More

Go beyond the point of sale

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Easily set, measure, and track goals and performance while continually forecasting for the future with Ascend. Click here to request your demo today.