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Support

Labor of love

Labor Day in the US is fast approaching. For most of the country, that probably means that your business is starting to slow down – and many vendors and retailers use this last, big holiday to close out excess summer inventory. It also means we’re inching closer to the release of the September 2018 version Read More

Will the real Justin please stand up?

This week, we’re excited to announce the winner of our Watch Now, Play Later Xbox One S giveaway! We’ve also got reminders for retailers who participated in the Trek Summer Sale and a note about special support hours this Friday. Read on to learn more. Winning attitude: Thanks to all of you who participated in our Read More

Updated subscription fees

This week we’ve got a special message from our Ascend General Manager, Mark Hoggatt, regarding the recent update to our subscription cycles and some awesome news on upcoming integrations. Dear Customers, I’m writing to you today to announce changes to our Ascend fees: Starting in May, we’ll bill you monthly for your Ascend subscription.  In Read More

Towards the summit

We’ve got some important updates for you this week! Read on to learn more about some upcoming limited support, the importance of keeping your PCs upgraded, and the General Data Protection Regulation taking effect later this month.  Heading towards the summit: Every year, our global headquarters in Waterloo, WI hosts a week-long summit bringing together Ascend team Read More

Thankful for our team

This week is Thanksgiving in the US, and we’re getting a head start on #thankfulthursday. When you partner with Ascend, you get access to top-notch support provided by people who eat, sleep, and breathe independent retailer success – and our support team is willing to go above and beyond to take care of you! Thankful Read More

Seasons are a-changin’

Fall is fast approaching, and here in Wisconsin, the weather’s starting to show it. Labor Day, back-to-school, new product models, and the Fall 2017 version of Ascend are all right around the corner! Read on to make sure you’re prepared for the new season. Labor Day support: The Ascend support line will be closed Monday Read More

Make the most

There are a lot of ways to stay connected with us. Whether you need help, suggestions, or just want to share some feedback with our team, we’ve got something for you! We’re billing our first installment of yearly support fees this soon, so it’s a great time to brush up on all the resources you Read More

Don’t Lose Access

This week learn how you can request a login for our updated website, get the help you need to make the most our of your system, and ensure you’re staying updated with the latest version of Ascend. Don’t Lose Access: Starting February 20th, ascendrms.com visitors will need an account to access the Retailer Portal. After Read More

Goodbye, 2016!

This year brought a lot with it – including some nifty updates to your retail management system. Read on to learn about how to best wrap up 2016 and make sure to review our holiday hours. Backup: All versions of Ascend since Summer 2015 allow you to schedule your nightly backups. However, your end-of-the-year backup is one you may want Read More

The Feasts Begin!

We’re halfway through November already – can you believe it? This week we’re asking you to send us your questions about the Winter 2016 version of Ascend, giving you a quick tip to help with the holiday season, and want to remind you about our limited support available next week. Read on to learn more! Read More

Last Call for Grillin’

Fall is just around the corner and in the US, Labor Day is the unofficial kickoff! Ensure you’re ready for the autumn rush and prepare your shop for smooth transition to the next selling season with accurate inventories. Limited Support Available: The Ascend Support Line will be closed on Monday September 5th for the holiday, Read More

Meet Ryan, Ascend Inventory Specialist

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Ryan Dreger, our Inventory Specialist. So, let’s get started… What is your title at Ascend? What does that Read More

Meet Luke, Ascend Global Product Manager

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Luke Natvig, our Global Product Manager. So, let’s get started… What is your title at Ascend? What does Read More

Meet Max, Ascend Support Technician

Every few weeks, we feature one of our team members to give you a chance to get to know the people that develop Ascend, balance your books, and support you every day. This week our subject is Max Lamberg, Ascend Support Technician. So, let’s get started… What is your role at Ascend? I’m a Support Read More

Trek Card Goes Mobile

The Trek Card mobile app is here! Next time you’re ringing up a sale, be prepared for customers to pull out their phones instead of their wallets. We’ve also recently sent you an email invite to take a quick survey, so don’t forget to check your inbox. There’s an app for that: Trek has recently Read More

Say Cheese!

With the New Year comes a new way to advertise upcoming sales and promotions. Read on to learn about using custom images with your updated payment terminal and check out our holiday hours for information about support availability later this week. Big Boy Toy: You no longer have to be a big box retailer to provide customers a top-notch shopping Read More

Happy Holidays!

The holidays are here and we know you’re excited to get started, but we have a couple reminders before you head towards your seat near the fire. Read on to learn about our holiday hours, the Winter 2015 update, and another chance to win a set of Bontrager Transmitr lights or a Balista helmet. First things Read More

Bikes, Brats, and…Updates!

We’ve got an updated app, a holiday weekend approaching, special support hours, and an important update for all you multistore retailers. Let’s get started: Ride, Don’t Drive: As we celebrate the upcoming Fourth of July weekend, we hope you’ll join us and thousands of your customers on the National Bike Challenge. If you don’t know what Read More

Ascend 2015 Support Program Update

This week you’ll be charged for your Ascend annual support fees. Every year we evaluate the competitive value of the services we provide and price them accordingly. For your 1st location, the fee is $175/month. For additional retail locations, the fee is $125/month. Warehouse and online locations are $70/month. For your convenience we charge these Read More

Back That Serve' Up

Spring is officially in full swing, but we’re looking towards the Summertime. This week we’re taking a look at Scheduled Backups, one of the features you can look forward to with the Summer 2015 version of Ascend RMS. Read on to learn how to keep yourself stress-free during a server failure. No-Hassle Backups: With Scheduled Read More

It's Spring Somewhere

Our sidewalks are freshly powdered with snow in Waterloo, but that shouldn’t keep you from enjoying the bright, blossoming updates we’ve packed into the Spring 2015 version of Ascend. And what else could go better with your new software than some updated hardware? We can provide your business with everything it needs to get off Read More

The Ascend "Best Support" Program

If you’ve been with Ascend for a while, you’ve heard me say “Best System. Best Support” many times. We provide the best support to help you fully utilize Ascend and implement it into your business. The investment we make to provide this level of support is significant.  We encourage you to make the most of your investment Read More

Go beyond the point of sale

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Easily set, measure, and track goals and performance while continually forecasting for the future with Ascend. Click here to request your demo today.