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UserVoice

Here to help

There’s a lot to learn with Ascend. To help you make the most out of your retail system, we’ve worked hard to bring you help beyond the phone. This week, we’re highlighting some support channels where you can find new help topics and updated videos any time of day (or night)! More than a forum: UserVoice allows Read More

Stay in the loop

You know you can always reach the Ascend team by phone, but that’s not your only option! There are a lot of other ways to stay connected. Ascend is active on several social media platforms, making it easy for you to connect with Ascend – and with other Ascend retailers. Share and learn on UserVoice: UserVoice Read More

Let Us Have It

Feedback is very important to us. It’s the only way we can continue to improve the application, resources, and services we provide. And we take it seriously! So, we ask that you take a minute after your support call to let us know how we did. Don’t have time to fill out  our survey right Read More

Connect

We value your feedback. That’s why we use several channels to engage our customers and provide a platform to raise concerns, ask questions, and get the answers you need to run a more efficient business. Read on to learn some of the ways you can minimize noise and maximize your attention on the things you care about. Cast Your Read More

Spring has Sprung!

Spring has sprung and so has Ascend Version 2.9!  We released the latest version this past Tuesday night (3/18).  Over 400 locations have updated.  If you haven’t yet, there are plenty of reasons to do it now. Read All About It:  We’ve been blogging about the reasons to update since the end of January.  Here’s Read More

Your Gateway to Success

We try to incorporate all the tools you need for your business into Ascend.  We understand it’s efficient to have everything in one place.  But sometimes it isn’t possible or practical.  When it isn’t, we want to make sure Ascend is an easy gateway to those tools. In Version 2.9, due out on March 18th, we’ve Read More

Ascend Mid-Year Update

As we enter the second half of 2012, here’s an update on the major initiatives we’re working on at Ascend. 1.  We’re winding down work on Ascend Version 2 We’re putting the finishing touches on Version 2.5.  It’s the last planned update for Version 2.  It will go to early release  on August 20th and Read More

Why are you working on that?

We at Ascend are lucky. We work for a great company (Trek). We support a great product that helps hundreds of cycling retailers around the world. And we have passionate and involved customers that want to help make Ascend the best system it can be. I’m often asked: “Why are you working on <fill in Read More

Looking back at 2011 and ahead to the future

We end the year with a look back at 2011 and a look ahead to the future. Version 2 released – base camp reached On March 22nd, we released Ascend Version 2. On the surface it operated much the same as the Version 1. But underneath the hood was a new engine.  The release was the culmination Read More

Go beyond the point of sale

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Easily set, measure, and track goals and performance while continually forecasting for the future with Ascend. Click here to request your demo today.