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Tax breaks, rebates, and total recall

Trek recently announced a new recall, Wisconsin is running a “sales tax holiday” before school starts, and the Trek 2018 Summer Sale ended on July 30. There’s a lot going on this week for Ascend retailers, so we’ll make sure you’re up to speed on everything you need to know!

Limited support: The support line will be closed from 12:30 pm to 2:00 pm CST on Friday, August 3rd for an all-staff meeting. If you need an answer right away, our self-help resources can help you troubleshoot the issues we see most commonly or show you how to use the most common features in Ascend. If you still need help, just leave us a message, and we’ll get back to you ASAP when we’re available!

Bontrager recall: Trek recently announced a safety recall notice for their Bontrager Line Pro flat pedals. Ascend makes it easy for you to quickly locate inventory and customers who bought a set of pedals which may be affected. Impacted customers should be provided with an in-store credit coupon. Get the full details on how to handle this recall in our How do I handle the 2018 Bontrager Line Pro pedal recall in Ascend? knowledge base article.

Warranties: No matter how great the manufacturer is, there’s always a few items that manage to slip through their assessments. Ascend makes it easy to account for customer returns due to warranty issues and to keep track of the request status with the vendor. Our How do warranties work? knowledge base article walks you through the process from start to finish.

Sales tax “holiday”: Several states run a periodic promotion where customers are not charged sales tax on select items. Every state is different, so you should always check the details with your local sales tax agency. Entire categories, individual products, and/or specific sale items can all be set to tax-exempt; see our How do I change a Tax Rate during a sale? knowledge base article for step-by-step instructions. When you run your Activity Summary report for the “holiday” period, these exempted sales amounts display in the No Tax Sales column.

This year in Wisconsin, this “holiday” runs from August 1-5. Clothing under $75 is tax-exempt during this period – however, “sports or recreational equipment” is still considered taxable, so your staff will need to exempt sale items on a case-by-case basis. For full details on what items are eligible or excluded, see the DOR Sales Tax Holiday Common Questions and/or contact the Wisconsin Department Of Revenue directly.

But keep in mind – tax exemptions take effect immediately, so do not apply them until the “holiday” actually starts! You may be liable for paying sales tax even if you did not collect it from the customer.

Summer Sale rebates: Trek’s Summer Sale ended on July 30. If you’re a participating retailer, now is the time to submit your rebate requests. However, please make sure you’re using the Summer Sale query. We’ve made a few adjustments since Trek Fest in order to make it easier for Customer Care to enter your credits, and to ensure we’re pulling all of the bikes you sold during the sale (including those which weren’t associated to a customer or assigned a serial number).

If you’ve already erroneously sent in the Trek Fest query for a location, please DO NOT resubmit the entire results of the Summer Sale query. Compare your original submission to the Summer Sale results, and ONLY send in any additional bikes sold.

For full details on the Summer Sale, see our How do I participate in Trek’s 2018 Summer Sale with Ascend? knowledge base article.

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