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Time to update!

September 13, 2017 Sales, Version Updates, Videos, Work Orders Eddy

The Fall 2017 version of Ascend is already a day old! Have you updated yet? Read on to learn more about the new features and sign up for a live tour of the changes lead by our product manager, Luke Natvig.

Spaces: Let’s start with some new functionality we’ve called Spaces. Spaces allow your team to quickly find and store repair items in predefined spots within your shop. Create, manage, and assign spaces to serialized items even if you don’t have individual hooks! Ascend allows you to re-use space names to make it easy for shops of all sizes to efficiently locate customer products.

Click here to learn more about Spaces by completing the Ascend University module.

Quickies: When the customer is involved, every second matters. With Fall 2017, Ascend gives you the ability to add one or more commonly used SKUs to any Work Order Detail with the click of a button. You can create up to twelve shortcuts and keep your checkout lines moving even on the busiest days.

Click here to learn how to create Work Order Details by completing the Ascend University module.

Work Order Scheduling: Scheduling just got really easy! Set up individual mechanic availability with unlimited lead times and keep your tech center running smoothly. The new update for Ascend helps you visualize your work order availability by team member and allows you to quickly assign the work at the point of sale with just a few clicks.

Click here to learn how to set the schedule with Technician Settings by completing the Ascend University module.

Getting started: Besides completing the new modules on Ascend University, you can find additional resources by visiting the Help tab on our website.

Having trouble or need more answers? We’re here to help – click here to submit a support ticket to our team or give us a call directly at 877-875-8663. You can also submit submit Fall 2017 update feedback here.

See you at Interbike: Our team will be traveling to the Interbike International Expo at the Mandalay Bay Convention Center in Las Vegas. Taking place from September 20th-22nd, the event will provide a chance for you to get to know our team, ask questions about existing products, and learn more about our other retail services.

Visit us at booth 9266 – near our SmartEtailing partners – and check out some special offers! Click here to learn more and reserve a spot.


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