UPDATED: EMV Questions? We’ve Got the Details.
UPDATE: 10/2/2015 10:31 AM CDT
We met with Chase Paymentech yesterday to discuss our position on EMV certification and would like to share some updates based on that conversation.
Due to Ascend’s early start and continued persistence to get certified, we’re further along in the process than literally 99.99% of the other systems that process with Chase Paymentech. We’re in the home stretch of this process with them, but it will likely be several weeks before we are fully certified and able to push out an update to you.
There’s no shortage of information online about the liability shift. We’ve sorted through a lot of it. Here are some interesting statistics about the state of the industry in the US right now:
- Only 40% of cardholders have chip cards
- Only 27% of retail locations are updated to accept chip cards
- Visa announced yesterday they see yesterday’s date as a “kickoff” and estimate it will take “several years” to reach critical mass (http://usat.ly/1jAgKvM)
What Should You Do?
The language states that if a chip card is processed by magnetic swipe and that charge is deemed fraudulent, the “least compliant party” between the merchant and processor will be held liable. You should make sure you are as compliant as possible by following these steps:
- Make sure you’re on the latest version of Ascend
- Order and Install the new payment processing devices
- NOTE: Only devices purchased from us will work properly. Devices acquired elsewhere WILL NOT work with Ascend
- Be vigilant when processing credit cards (especially those with chips)
- If the card is not signed, require a photo ID
- If the card is signed, request to see a photo ID
- For Visa/MasterCard cards, you can ask for a photo ID but cannot require one
- However, you can still compare the signature on the card to the signed slip and follow protocol if they don’t match
- As always, don’t take credit card payments over the phone from customers you don’t know
If you follow the above steps, you’ll decrease the likelihood of being found the “least compliant party” in the unlikely event of a fraud claim.
Though we’ve done our best to ensure you were updated by yesterday, we missed that deadline. We’re sorry about that. We, like you, are frustrated with this situation. We appreciate your understanding and cooperation as we move forward with this initiative.
Thank you for being a great group of retailers. We look forward to getting back to talking about new and exciting features in the near future.
Original Post: 9/28/1015
With the October liability shift approaching, here’s an update on where we’re at with credit card processing.
When will the new devices arrive?
The new devices have begun to ship.
- If you placed your order before September 5th, your devices should arrive this week.
- If you placed your order after September 5th, your devices should arrive within the next 2-4 weeks.
- If you still need to place your order, call Ascend Support Line at 877-875-8663 or email email@example.com.
How do I setup the new devices when they arrive?
The first thing you need to do is upgrade to the Fall 2015 release of Ascend. Once you’re upgraded and have the new devices, you can follow these instructions to install them yourself. Not comfortable with that? That’s fine. Give the Ascend Support Line a call and we’ll happily assist you. You should unplug your current swipes and pin pads from your computer before installing the new devices. We recommend storing them in a safe place for a few months as backup.
How will they work?
At this time, payment processing on the new device will work just like it did with your old devices. When a card is swiped, a paper copy of the signature receipt will still print out. When a debit card is swiped, pin entry will happen on the new device, but the messaging will be the same as it was before.
The next few versions of Ascend will include updates that take advantage of the many features this new device offers (store-branded default display, line item display during the transaction, electronic signature capture, NFC payments, customer-driven workflows, etc.). But for the time being, things will work just like they did before.
When will they work for EMV (chip) cards?
We continue to do everything we can within our power to get EMV Certified with Chase Paymentech as soon as possible. Once our certification is complete, we will push out an updated version of the Fall 2015 release that includes EMV support. We do not at this time know exactly when this will happen. The industry is scrambling to deal with this change, and this has unfortunately been a complex process involving several 3rd parties and changing timelines.
What should I do if I’m not EMV-ready in time for the October 1st liability shift?
You should take steps to mitigate your exposure to fraudulent transactions. Ask for a photo ID when processing card transactions, especially for cards that contain a chip. Verify that the last four digits on the card match the last four digits recorded on the payment screen in Ascend. Taking these steps will help minimize the likelihood you’ll be the victim of fraud.
Follow this blog for additional updates and keep your eye out for the next Ascend update notification.