Work Orders Just Got Cool
The Winter 2015 version of Ascend is right around the corner. This week we’re going to dive into work orders . Why? Because we’ve made quite a few major improvements we think you’re going to like. Read on to see how everything from your receipts to your workflow is about to get better.
Cool thing #1: ticket numbers are automatically generated. That means you don’t have to worry about setting or resetting your count. Ascend assigns a ticket number to each order automatically and makes it easily accessible on your paper copy.
Cool thing #2: adding comments to a work order has never been easier. With the new comments field, cashiers can record all relevant details for specific products. And since comments print on the Work Order Details receipt and not the Sales receipt, keeping all your notes in-house is a breeze.
Cool thing #3: tracking is a check away and the new timer gives the shop clock a run for its money. You can now mark works orders as complete with a single check and keep track of your work time right form the Work Order Details screen. Want to enter your own time or need to correct the current record? Do all of with the flick of a mouse and a few keystrokes.
Cool thing #4: you can also now select a Preferred Contact on your work orders. Don’t ever worry about ruining another Christmas (or birthday) gift again.
Cool thing #5: we’ve added a new Checked By dropdown menu which allows you to track who inspected a repair before it leaves the store. Good practices and good data go hand in hand, but when have they ever been this easy? Just select your name and done!
The next few things are a little more than cool. They’re freakin’ awesome. The team has been hard at work to keep improving Ascend in ways that make your business run as smoothly as possible and to cap the end of the year, we knew we had to go big. As soon as you update next week you’ll be able to:
Add multiple Repair Items to a single transaction. You can also include specific product model information for each item, giving you a quick way to spot the info you need at a glance.
Associate multiple customers to a single work order. That means families, clubs, and any other groups of customers can be neatly handled on just one work order.
Track product use by Repair Item. Whether it’s wiring, labor, or a light set – you can now add products to specific repair items. And the best part is that customer receipts list products by Repair Items, so they can easily see what products were used for each repair item.
Keep better track of work with updated work order tickets. That’s right: tickets. One is for your shop and clearly lists the ticket number along with customer information and repair item comments, so you can attach it to a hangtag or wrap it on a frame. The other is a sales receipt that includes all repair items along with customer contact information, work order due date, and all products used for each repair by repair item.
We know. It’s a lot. That’s we we’ve put together a short video to help guide you. Keep an eye out for it on Ascend University and make sure to update your workstations next week. You won’t want to skip Winter this year.Tags: 2015, customers, orders, Receipts, Track, Update, Winter, Work